FHC Credit Union has appointed seasoned transformation strategist Xavier Allen as its new Chief Executive Officer, tasking him with spearheading the co‑operative’s next wave of growth and digital expansion. He succeeds Quilston Harrison, who ably guided the organisation as acting CEO for the past 10 months.
Allen arrives with two decades of experience redefining retail banking in Jamaica and the wider Caribbean. At National Commercial Bank Jamaica, he led the 50‑member Transformation & Sales unit that delivered the island’s first fully digital loan products and re‑engineered branch operations for faster, data‑driven service. He later advised Clarien Bank in Bermuda and the Jamaica Bankers’ Association, embedding governance frameworks and agile, technology‑first cultures across multiple institutions. Most recently, as CEO of Motor Assured Limited, Allen built Jamaica’s first 100 per cent digital extended‑warranty platform.
“Credit unions sit at the heart of financial inclusion in Jamaica,” Allen said after the announcement. “Our goal now is to blend that community focus with cutting‑edge technology—delivering products that feel instant, intuitive and tailored to every life stage.”
Camelle Ricketts‑Moore, Chairman of FHC’s board, expressed confidence in the incoming chief. “Xavier combines a member‑centric mindset with a proven record of launching high‑impact digital solutions,” she noted. “His leadership will position FHC not only as a credit‑union leader but as a serious contender across Jamaica’s entire financial‑services landscape.”
Allen’s plan for the 30‑year‑old co‑operative centres on three pillars:
- Digital‑first delivery — rolling out smarter mobile and web experiences that allow members to transact, borrow and invest anywhere, anytime.
- Personalised guidance — harnessing data analytics to offer bespoke financial advice and wealth‑building tools.
- Workplace culture — cultivating a high‑trust, empowered environment that makes FHC “a great place to bank and an even better place to work.”
“We will meet members where they are, in‑branch or on‑screen, and help them thrive,” Allen said. “That means faster credit decisions, friction‑free payments and financial education built right into the app.”
With more than 200,000 members nationwide, FHC is expected to unveil a refreshed suite of digital‑lending and savings products later this year as Allen settles into the role.
